Returns & Exchange Policy

Due to the perishable nature of our artisanal chocolate products and cakes, we are unable to accept returns for items that have been correctly fulfilled. If you receive a damaged or incorrect order, please notify us within 24 hours of receipt for a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon delivery or collection, please check your items immediately for any visible damage or discrepancies in the order contents.

• 2.
  Contact Customer Service

  Email our support team at [email protected] within 24 hours, including your order number and clear photos of the product and packaging.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 1-2 business days to determine if the product meets our criteria for a replacement or refund.

• 4.
  Resolution

  Once approved, we will arrange for a fresh replacement delivery at no extra cost or issue a digital store credit to your account.